Frequently Asked Questions
Everything you need to know about shopping with simpleprojectus
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we primarily ship within the United States. Please contact our support team for specific inquiries regarding international delivery options and rates.
How do I contact customer support if I have an issue?
Our support team is available via email at [email protected] or through our website's contact form. We aim to respond to all inquiries within 24 hours.